How to Connect Pushpay

Connect Pushpay

Sync your Pushpay community members with PrayerConnect using secure OAuth authentication.

Prerequisites

Before connecting, ensure you have:

• Admin access to your Pushpay account
• Pushpay API access enabled for your organization
• PrayerConnect admin role for your church

Important: Not all Pushpay plans include API access. Contact Pushpay support to verify your plan includes this feature.

Step 1: Navigate to Integrations

1. Log in to your PrayerConnect dashboard
2. Go to Settings → Integrations
3. Find the Pushpay card

Step 2: Start the Connection

1. Click Connect to Pushpay
2. You'll be redirected to Pushpay's authorization page
3. Sign in with your Pushpay credentials if prompted

Step 3: Authorize Access

Pushpay will ask you to authorize PrayerConnect. We request access to:

• Community Members: To sync member information
• Community Groups: To sync your groups

Click Allow to grant access.

Step 4: Configure and Sync

After authorization, you'll return to PrayerConnect:

1. Click Sync Now to import your community
2. Review what will be synced
3. Confirm to complete the import

What Gets Synced?

Note: We only sync community data. Giving and donation information is never accessed.

Enterprise Features

Pushpay integration works best for:

• Churches with 500+ members
• Multi-campus organizations
• Churches using Pushpay's community features

Multi-Campus Support

If you have multiple campuses in Pushpay:

• Select which campuses to sync
• Map campuses to PrayerConnect locations
• Sync members to their respective locations

Troubleshooting

"API Access Not Available" Error

This usually means your Pushpay plan doesn't include API access:

1. Contact Pushpay support
2. Request API access for your account
3. Once enabled, try connecting again

Alternative: If API access isn't available, you can use our CSV import feature instead.

"Authorization Failed" Error

• Ensure you're an organization admin in Pushpay
• Verify API access is enabled for your organization
• Try logging out of Pushpay and reconnecting

"No Community Data Found" Error

• Verify you're using Pushpay's community features
• Check that community members exist in your account
• Contact Pushpay to enable community features

Token Expired

OAuth tokens expire periodically. If this happens:

1. Go to Settings → Integrations
2. Click Reconnect on the Pushpay card
3. Re-authorize the connection

Alternative: CSV Import

If Pushpay API access isn't available for your plan, you can:

1. Export your community as a CSV from Pushpay
2. Go to Settings → Users in PrayerConnect
3. Click Import Contacts
4. Upload your CSV file

Security

Pushpay uses OAuth 2.0, which means:

• We never see your Pushpay password
• You can revoke access anytime from Pushpay
• Tokens are encrypted in our database
• We only access community data (never giving data)

Need Help?

If you're experiencing issues, contact our support team. For Pushpay API access questions, contact Pushpay support directly.