How to Connect Planning Center

Connect Planning Center

Sync your Planning Center directory with PrayerConnect to automatically import church members and groups.

Prerequisites

Before connecting, ensure you have:

• Admin access to your Planning Center account
• PrayerConnect admin role for your church

Step 1: Navigate to Integrations

1. Log in to your PrayerConnect dashboard
2. Go to Settings → Integrations
3. Find the Planning Center card

Step 2: Start the Connection

1. Click Connect to Planning Center
2. You'll be redirected to Planning Center's authorization page
3. Sign in with your Planning Center credentials if prompted

Step 3: Authorize Access

Planning Center will ask you to authorize PrayerConnect. We request access to:

• People: To sync member names, emails, phone numbers, and photos
• Groups: To sync your small groups and ministries

Click Allow to grant access.

Step 4: Configure Sync Settings

After authorization, you'll return to PrayerConnect. Configure your sync preferences:

Step 5: Run Your First Sync

1. Click Sync Now to start the initial sync
2. Review the preview showing what will be imported
3. Click Confirm Sync to proceed
4. Optionally send invitation emails to new contacts

What Gets Synced?

Automatic Syncing

Once connected, PrayerConnect can automatically sync:

• Hourly: Every hour (Pro+ plans)
• Daily: Once per day at midnight
• Weekly: Every Sunday at midnight

Troubleshooting

"Authorization Failed" Error

• Ensure you're an admin in Planning Center
• Try logging out of Planning Center and reconnecting
• Clear your browser cache and try again

Members Not Syncing

• Check that members are marked as "Active" in Planning Center
• Verify members have email addresses
• Review sync logs in Settings → Integrations → Sync History

Photos Not Appearing

• Profile photos sync during the initial import
• Photos update on subsequent syncs if changed in Planning Center

Disconnecting

To disconnect Planning Center:

1. Go to Settings → Integrations
2. Click Disconnect on the Planning Center card
3. Confirm the disconnection

Note: Disconnecting doesn't delete synced contacts. They remain in PrayerConnect but won't receive future updates.

Need Help?

If you're experiencing issues, contact our support team with details about the error you're seeing.