Requesting a Refund

Refund Policy

We want you to be completely satisfied with PrayerConnect. Here's our refund policy.

30-Day Guarantee

If you're not satisfied within 30 days of your church's first purchase of any paid plan (monthly or annual), we'll provide a full refund.

How to Request

1. Contact us through our contact form
2. Include your church name and reason
3. We'll process the refund within 5 business days

After 30 Days

After the 30-day window, payments are non-refundable:

• No refunds or prorated refunds on monthly or annual plans
• Renewal charges are not refundable
• Plan changes and re-subscriptions after cancelling are not refundable

Instead of a refund, you can cancel anytime — you'll keep access until the end of your current billing period and won't be charged again.

Your Legal Rights

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

How Refunds Work

Credit Card

Refunds appear on your statement within 5-10 business days.

Your Account

After a refund, your account reverts to free limitations until you resubscribe.

Data

Your data is preserved for 30 days after cancellation, then deleted.

Cancellation vs. Refund

Cancellation

• Stops future billing
• Keeps access until current period ends
• No refund of current period

Refund

• Returns money for the current period
• Immediately ends access
• Must be requested explicitly

How to Cancel

If you just want to cancel (not request a refund):

1. Go to Settings → Billing
2. Click "Cancel Subscription"
3. Confirm cancellation
4. Access continues until period ends

Contact Us

For refund requests or billing questions:

• Contact us: Contact Form
• Include: Church name, subscription date, reason for request

We aim to respond within 24 hours.